Privacy Policy

1. Who we are

This Privacy Policy explains how Transit-X VTC (“we”, “us”, “our”) collects and uses personal data when you use our website and community services.

For the purposes of UK data protection law, we act as the data controller for the personal data described in this policy.

2. What data we collect

We may collect and process the following categories of personal data:

• Contact and account data (e.g. name, username, email address, profile information).
• Community content you submit (e.g. posts, messages, event sign-ups, applications).
• Technical and usage data (e.g. device and browser information, IP address, pages viewed, approximate location derived from IP, timestamps, referral URLs).
• Communications (e.g. support requests, feedback).

If you follow links to third‑party services (for example our drivers hub or Discord), those services will have their own privacy policies.

3. How we use your data and our lawful bases (UK)

Under the UK GDPR and the Data Protection Act 2018, we must have a lawful basis for using personal data. Depending on what you do on the site, we may rely on:

• Contract — to provide requested services (e.g. account access, event participation).
• Legitimate interests — to operate, secure, and improve our community and website (balanced against your rights).
• Consent — where required (e.g. certain marketing or non‑essential cookies, if used).
• Legal obligation — to comply with applicable laws and lawful requests.

4. Cookies and similar technologies

We may use cookies or similar technologies to enable core site features, understand usage, and improve performance. Where UK law requires (e.g. under the Privacy and Electronic Communications Regulations (PECR)), we will request consent for non‑essential cookies.

5. Sharing your data

We may share personal data with trusted service providers who help us run the website and community (for example, hosting, analytics, email delivery, and moderation tools). We only share what is necessary and require appropriate safeguards.

We may also disclose information if required by law, to protect our rights, users, or the public, or in connection with a change to our services.

6. International transfers

Some providers may process data outside the UK. Where personal data is transferred internationally, we use safeguards recognised under UK data protection law (for example, adequacy regulations or approved contractual clauses), as applicable.

7. How long we keep data

We keep personal data only for as long as necessary for the purposes set out in this policy, including for legal, accounting, or reporting requirements. Retention periods depend on the type of data and why we hold it.

8. Your rights (UK)

Subject to UK law and applicable exemptions, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Erasure of data (in some cases)
• Restriction of processing
• Data portability
• Objection to processing (including to direct marketing)
• Withdrawal of consent (where we rely on consent)

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO). See the ICO website for details.

9. Security

We use reasonable technical and organisational measures designed to protect personal data. No method of transmission or storage is completely secure.

10. Changes to this policy

We may update this policy from time to time. If changes are material, we will take reasonable steps to notify users (for example, by updating the date above).

11. Contact

If you have questions or want to exercise your rights, email privacy@transitxvtc.com.